Our support team may ask for your support logs to better understand your concern and give you the best possible solution. Your support logs are computer-generated records of your activity within Valora. They are helpful for analysis, troubleshooting, and debugging purposes. Thank you for your cooperation in providing these logs.
Step 1 - Navigate to Valora's contact screen
There are two ways you can find this screen:
- Open settings by tapping the gear icon
in the upper right > Help > Contact or
- Shake your phone while Valora is open, and a popup asking if you are having trouble will appear. Tap Contact Support.
Step 2 - Input all relevant information
- In the message box, provide any helpful details. If you were already speaking to an agent in another ticket and were requested to send in logs, write your original ticket's number for their quick reference (example: Logs for Ticket #2100).
- Enter your Name and Email.
- Make sure the Attach logs option is selected.
- Tap Submit.
Please don't include sensitive information, such as your PIN or Recovery Phrase.
You will receive an auto-reply to your initial request. If you have additional information, screenshots, or videos showing the issue, please reply to add them to your ticket.