Restoring through Email & Phone Backup is only available for users who have already set it up. If you have not set it up, please restore your wallet using your Recovery Phrase.
- Open Valora and tap I already have a wallet.
- Complete all other onboarding tasks.
- When prompted to select your backup method, tap "From email & phone number," then tap Next.
- Use the same email and phone number combination that you initially used to set up Email & Phone Backup:
- Sign in to your email address
- Enter your phone number
- Enter the code sent to your phone number
- That's it!
Troubleshooting
Wallet not found
If you restore your wallet and it is not found, you may have used a different email and phone combination. Please double-check the information you entered is correct.
Network Error
There may be an error connecting services. Try the following:
- Check your network settings. Try with and without WiFi.
- Restart your Valora app
- Reinstall Valora
- Restore using your Recovery Phrase
- Try again later
If this error persists, please contact support. Shake your phone a few times until you receive a prompt to contact support and attach your logs.