Update: We’re currently experiencing an issue with SMS code delivery that affects Email & Phone Backup.
If you can’t receive the SMS code when restoring your wallet with Email & Phone Backup, please use your Recovery Phrase to restore your wallet instead.
Restoring through Email & Phone Backup is only available for users who have already set it up. If you have not set it up, please restore your wallet using your Recovery Phrase.
- Open Valora and tap I already have a wallet.
- Complete the other onboarding steps.
- When prompted to select your backup method, tap From email & phone number, then tap Next.
- Use the same email address and phone number you used when you set up Email & Phone Backup:
- Sign in to your email address.
- Enter your phone number.
- Enter the code sent to your phone number.
- Your wallet will be restored.
Troubleshooting
Wallet not found
If your wallet isn’t found after restoring, you may have used a different email address or phone number. Double-check that the information you entered matches the email address and phone number you used when setting up Email & Phone Backup.