Encountering issues while using dapps is common. Below are some troubleshooting steps to help resolve these issues.
Insufficient Gas
A common issue is insufficient gas for transactions. When using a dapp, such as swapping tokens, it is essential to have enough funds in the wallet to cover gas fees. Checking for sufficient gas is often the first troubleshooting step when a dapp transaction fails. Maintaining a balance to cover future gas fees helps minimize this issue.
Errors on the Dapp's page
If error messages appear on a dapp's page, it's recommended to contact the dapp's support team. Many dapps provide support through Discord communities, with links typically found in the dapp's website footer.
Common Troubleshooting Steps
Several troubleshooting steps can be taken when encountering issues with dapps:
- Update to the latest version of Valora.
- If accessing the dapp from Valora's Discover page, try using an external browser instead:
- Mobile: Open the dapp in Valora, tap the menu button (three vertical dots at the bottom right), and select Open in an external browser.
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Desktop:
- Open the dapp in Valora and locate the URL.
- Enter the URL into a desktop browser.
- Click Connect Wallet and select Valora. If Valora is not an option, use WalletConnect and search for "Valora."
- Use Valora's QR scanner to scan the provided QR code and confirm the connection in Valora.
- Check for internet connectivity issues by switching between WiFi and cellular data.
- Force close Valora, reload, and try accessing the dapp again.
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Disconnect and reconnect the dapp:
- Go to Settings by tapping the gear icon at the top right > Connected Dapps, then disconnect the dapp.
- Force close Valora, reopen it, and reconnect to the dapp.
- Restart the mobile device.
If these steps don’t resolve the issue, support can help. Please submit a support request with logs, including a description of the issue, steps to reproduce it, and a screenshot of any errors.