Mobile Money allows users in parts of Africa to receive cash at their current location. Valora works with several providers to allow users to withdraw their funds to Mobile Money. These providers are Bitmama and Kotani Pay. The availability of these providers may differ based on your location. We are working on adding more providers to expand your Mobile Money options.
Withdrawals from Valora to Mobile Money are available in Kenya, Nigeria, and Ghana.
Here’s how to withdraw:
Step 1 - On Valora’s Home screen, scroll left on the green buttons, and tap Withdraw.
Step 2 - Enter the details for your withdrawal
- Tap Withdraw Funds.
- Select the token to withdraw and tap Next.
- If the wrong token is selected, visit the Swap page.
- Enter the amount to withdraw and tap Next.
- Under Select Withdraw Method, expand the list of available providers by tapping Mobile Money. If Mobile Money is not visible, it may not be supported in the region. If it should be available, please contact support.
Step 3 - Set up Mobile Money and submit details.
Some providers may require identity verification, so a government-issued ID may be needed to complete the process.
- Confirm the use of Mobile Money with the selected provider and tap Continue.
- Enter Mobile Money details, including network and phone number, and tap Submit & Continue.
- Review the withdrawal details, including the final amount and any fees, and tap Withdraw Funds.
Funds will be deposited within 24 hours. If the funds have not left the Valora wallet, contact support. For delays longer than 24 hours, contact the selected provider:
- Kotani Pay: support@kotanipay.com
- Bitmama: support@bitmama.io