Please note, due to regulatory restrictions, some purchases are restricted in certain U.S. states. For more details, refer to Simplex's help center.
Step 1 - Go to Valora’s Home screen and tap on the green Buy button.
Step 2 - Make purchase selections.
- Select the token to buy and tap Next.
- Enter the amount to spend and tap Next.
- Choose Simplex from the list of credit/debit card providers. If Simplex is not visible, it may be due to not meeting the minimum purchase amount, or a different token or provider may need to be selected.
- Confirm the amount and fees, then tap Continue to Simplex.
Step 3 - Enter Payment and Personal Information via Simplex.
- Enter debit card details (credit cards may incur additional fees from the bank).
- Read and accept the Terms and Conditions, then tap Next.
- Enter billing information and personal details, then tap Pay Now.
Know Your Customer (KYC)
For first-time Simplex users, a KYC process may be required to verify identity. Personal information and a valid form of ID will be requested.
Step 4 - Track and receive crypto
After payment is submitted, an email notification with a payment ID will be sent, allowing you to track the payment status at https://payment-status.simplex.com. You will also receive an email when the payment is either approved or canceled. Once approved, crypto should be received within 1-24 hours.
For any issues with Simplex, please contact their support team.