I forgot my PIN, what do I do?

If you have your Recovery Phrase, you can follow these steps:

  1. Retrieve your Recovery Phrase. It’s essential to have your Recovery Phrase before following these steps. 
    Consider testing your saved Recovery Phrase on another Celo wallet that you trust. This will ensure you have continued access to your wallet address before proceeding to the next step. 
  2. Uninstall and reinstall the Valora app.
  3. Launch the Valora app and tap on I already have a wallet when prompted.
  4. Proceed through the onboarding process, including setting up a new PIN. 
  5. (Optional) Sync your phone’s contact list. If you have previously connected your contacts, you can skip this portion.

If there aren’t any funds in your account, you can always set up a new account. In this case, follow the above steps with the exception of step 3. You would create a new wallet address instead.

Before sending any funds to your account, always remember to set up and write down your Recovery Phrase!  

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