Receive funds from a cryptocurrency exchange

  1. Sign up or log in to an exchange that supports the asset you want to send and is available in your country. If this is your first time using an exchange, you may need to complete a Know Your Customer (KYC) process to confirm your identity and your funds may be held while the KYC is processed. Follow the instructions provided by the exchange to sign up. You should do your own research to decide which exchange is best for you.

  2. Follow the exchange's instructions on how to buy assets from the exchange. Once your order is complete, you can then send your funds to Valora.

  3. First, locate your Wallet Address in your Valora app. You can copy it by simply tapping on it. Have this ready for the next step.

  4. Send your assets to your Valora app.

    1. Within the exchange, find a button that says Withdraw or Send. The withdrawal process for each exchange varies, so if you are unsure of how to withdraw your funds you can often contact the exchange’s customer support, or try a quick internet search to point you in the right direction. To avoid any mishaps, it’s important to double-check you are following instructions found on the exchange’s website and that you are sending the correct asset. If you require assistance with any part of this process, please contact the exchange’s customer support directly.

    2. When asked to enter an address, enter your Valora Wallet Address from Step 3. 

    3. Fill in any other relevant information, including the amount, and click Send or Withdraw. The exchange may charge a fee for this service.

  5. In Valora, you should see a new item on your Home screen under Activity, and your Total Value will increase by the amount transferred once the transaction is successful. This may take up to a few minutes, depending on the exchange you are using.

Disclaimer: Valora Inc. does not endorse any cryptocurrency exchange or on/off-ramp provider. Any options suggested do not represent an exhaustive list of providers and all users are encouraged to do their own research before choosing a provider. Valora Inc. is not responsible for loss of mismanaged funds. Please refer to Valora’s User Agreement and Terms for more information.

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