Why can’t the Valora team access my lost Recovery Phrase?

Valora is a self-custodial software wallet. This means that only you hold or ‘custody’ your own Recovery Phrase, and no one else can see or access this information. The blockchains that Valora operates on are not solely owned or operated by any individual or company (such as Valora or cLabs), and recorded transactions cannot be erased or reversed. The good news is that with your Recovery Phrase, only you can access your Valora wallet and balance.