Why can't I send funds?

If you are having trouble sending funds, you are likely running into one of two scenarios. Either you are unable to initiate the transaction, or something went wrong during the transaction. If something goes wrong during the transaction, the first step is to check your transaction status on CeloScan. If there are any errors listed, this will help you pinpoint the issue. If you are getting any in-app errors, please contact support with your logs and a screenshot.

Let’s explore some common reasons for failed or invalid transactions and how to resolve them.

Invalid Address

Valora checks if you input a properly formatted address. For example, if the address is missing a character or does not have “0x” at the beginning of the address, then you will not be able to send any funds. 

Valora recommends that, when possible, users do test transactions of very small amounts before sending a large amount of funds or sending to a wallet address for the first time.

You can avoid typos by copying and pasting the address and comparing the first 4 and last 4 characters to ensure you copied the entire address correctly.

Gas Fees

There is a fee for every transaction. Each network has a default asset used to pay for these fees. For example, ETH is used on the Ethereum network, and CELO is used on Celo (though Celo offers the option for dapps and wallets to pay for fees using a native stablecoin, which Valora offers to its users).

You can find out if you have a gas fee error by looking at the Transaction Details page for your transaction on a blockchain explorer. The following error messages may indicate a gas fee error:

  • “Error: execution reverted”
  • “Insufficient funds for gas * price”

You can resolve this error by increasing the balance of the fee asset or reducing the send amount if you are trying to send the fee asset itself. For example, if you have 0.5 ETH, and are trying to send 0.49 ETH, you may run into a gas fee error if the gas fees are more than 0.01 ETH. You could add more ETH to your balance. Or, if the gas fee is 0.015 ETH, try to send 0.48 ETH instead.

Network Issues

Rarely, there could be issues with the network itself. These may occur from congestion, attacks, bugs, or updates. If your transactions are continuously failing, check the network's social media pages for news. If there are no posts detailing outages, then you may need to wait and try again later.

Wallet Issues

If none of the above reasons apply to your situation, it’s possible that you are running into a bug. Contact us directly with your logs attached so that we can resolve this as soon as possible.

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