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How to recover ETH and ERC-20 tokens sent to Valora

In this guide, steps are outlined to help you recover your ETH or ERC-20 tokens if you accidentally transferred them to your Valora account.

 Alternatively, If your Valora wallet has a 12-word English Recovery Phrase, you can easily restore it on an Ethereum wallet, like Metamask.

Requirements

Before beginning, you must have the following:

  • Your Valora Recovery Phrase
  • An Ethereum wallet manager, such as MyEtherWallet or MyCrypto*, downloaded onto a trusted computer. It is recommended to use the wallet manager’s Desktop or offline version over a webapp version.

Using a recovery phrase or a private key carries risks. Please learn about these risks before getting started. Please do not share your recovery phrase or private keys with anyone else.

Instructions

The instructions below are for MyEtherWallet and MyCrypto*. You may choose either of these wallet managers or another if you prefer - as long as it runs on the Ethereum blockchain. If you choose another wallet manager you will need Celo’s derivation path: m/44'/52752'/0'/0.

MyCrypto

  1. Download then open the MyCrypto desktop app and click on View & Send
  2. Access using Mnemonic Phrase (also known as the seed phrase)
  3. Enter in your Valora Recovery Phrase into the Mnemonic Phrase box (tip: click the eye icon to easily see your phrase) the click Choose address
  4. Change the Address from "Default (ETH)" to "Custom". Enter "m/44'/52752'/0'/0" into the box that pops up next to it.
  5. Select the address that matches your Valora Wallet Address (it's usually the first one).
  6. Click Unlock
  7. Scroll down and look for a button that says Scan For Tokens. Click it.
  8. You should be able to see your token and the amount.
  9. Now you can send your token back to your original address:
    1. Enter your address in the To Address box
    2. Change the currency.
    3. Fill in the Amount or click the "double up-arrow" icon to send your entire balance.
    4. Confirm that the information is correct and you have enough funds to cover any fees.
    5. Click Send Transaction

 

MyEtherWallet

  1. Download and run MEW Offline (scroll down until you see the download instructions)
  2. Open MEW and click on Access My Wallet > Software > Mnemonic Phrase > Continue
  3. Change to a 24 Value mnemonic and enter in the words from your Recovery Phrase. Then click Continue
  4. Change the HD Derivation Path to Add Custom path
  5. Call your Alias "Celo" for easy reference. Enter in your Path as "m/44'/52752'/0'/0". Click Add Custom Path.
  6. Go back to your Derivation Path dropdown and select Celo (m/44'/52752'/0'/0). You should see the addresses change. Select the address that matches your Valora Wallet Address (it's usually the first one).
  7. Accept the Terms
  8. Click Access My Wallet
  9. Now you can send your token back to your original address:
    1. Click on Send Transaction
    2. Fill in the Type, Amount, and To Address.
    3. Confirm that the information is correct and you have enough funds to cover any fees.
    4. Click Send Transaction.

 

Disclaimer: Notwithstanding the above, Valora Inc. does not endorse any other wallet or wallet manager. Additionally, any options presented do not represent an exhaustive list of wallets or wallet managers and all users are encouraged to do their own research before choosing one. Valora Inc. is not responsible for loss of mismanaged funds. Please refer to Valora’s User Agreement and Terms for more information.

 

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