PIX is the Brazilian Central Bank’s system that allows for instant payments. Valora users in Brazil with a Brazilian Central Bank account can deposit funds directly into their bank account via PIX. Here’s how to withdraw:
Step 1 - On Valora’s Home screen, scroll left on the green buttons, and tap Withdraw.
Step 2 - Enter the details for your withdrawal.
- Tap Withdraw Funds
- Select the asset you want to withdraw (CELO, cUSD, cEUR, or cREAL). Tap Next.
Have the wrong asset? Head over to our Swap page. - Enter the amount you want to withdraw. Tap Next.
- Under Select Withdraw Method, you should see a section for PIX. Tap it to expand the list of available providers and select LoveCrypto.
If PIX is not displayed, your region may not be supported. If you are sure you should see a provider, please contact our support team.
Step 3 - Submit your details to the provider.
- Submit KYC (Know Your Customer) verification.
LoveCrypto requires users to complete KYC. You will need to have your government-issued ID on hand to complete the verification process.
- Enter your PIX information:
- Name of Bank
- PIX type (CPF, phone number, random key, or email)
- PIX Identifier
- Tap Submit.
- Wait for your KYC submission to get approved. Valora will send a push notification (if enabled) to inform you if you have been approved.
Step 4 - Once KYC is approved, complete your withdrawal.
Your PIX information is now saved and will be your default withdrawal method. You can switch methods by tapping Withdraw To on the Review screen.
- From the Home screen, tap on the Withdraw button again.
- Enter the amount you want to withdraw. Tap Next.
- Confirm the withdrawal details and tap Withdraw Funds.
Note the final amount and any fees. - Enter your PIN to complete the transaction.
Your funds will be deposited within 1-3 days.
If your funds have not left your Valora wallet, please contact our support team.
If you are still waiting to receive your funds after 3 days, please contact LoveCrypto at suporte@lovecrypto.net.